Frequently Asked Questions
Everything you need to know about our leather goods and services
What is the standard delivery time for my order?
Orders are typically processed within 24 hours. Standard shipping takes 3-5 business days, while express delivery options are available for 1-2 day arrival.
How do I care for my Le Tanneur leather bag?
To preserve the beauty of your leather, we recommend cleaning it with a soft cloth and applying a specialized leather balm every few months. Avoid prolonged exposure to direct sunlight and moisture.
What is your return policy?
We offer a 30-day return window for all unused items in their original packaging. Return shipping is complimentary for all domestic orders.
Are your products covered by a warranty?
Yes, all Le Tanneur creations come with a 2-year warranty covering manufacturing defects. This ensures our commitment to high-quality French leather craftsmanship.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and Apple Pay. We also offer interest-free installment plans through Klarna.
Can I track my shipment in real-time?
Once your order is dispatched, you will receive an email containing a tracking number and a link to monitor your package's journey until it reaches your door.